Our Company
ServLabs is committed to providing the best service possible to its customers. We have compiled the following terms of business to ensure that all transactions are conducted in a fair and transparent manner. Our terms of business include our cookie policy, privacy policy, consumer policy and business customer policy. Please take the time to read through all of these documents to ensure that you understand the rules and regulations that govern our services. If you have any questions, please do not hesitate to contact us. We are always happy to answer any queries you may have.
Bookings taken over the phone or via email are a contract between the customer and the company (ServLabs Ltd).
PLEASE NOTE: OUR CALLS ARE RECORDED FOR TRAINING AND MONITORING.
Our standard Terms and Conditions of Sale:
Parking & toll charges
PLEASE NOTE: If parking is not provided by the customer, parking costs will be added to the bill. Any toll/ congestion charges will also be added to the bill.
Pricing
Average house sizes based on number of bedrooms are used when we quote over the phone or email. ServLabs LTD reserve the right the amend quotation based on the size of the property upon inspection or survey or should the customer’s requirements change.
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In high levels of infestation where our standard service may not be the most appropriate treatment we will advise and recommend the best service and the cost of doing this. As a customer you are within your right to decline an upgraded service but you will be charged should you choose to cancel the agreed service arrangement. For further details please refer to the services page on our web site or call the office landline.
Phone calls
Most of our phone calls are recorded for best practice. We reserve the right to use information in these calls to resolve any problems. At the time a booking is made this is a contract between ServLabs and the customer. The recording acts as proof of this contract and our terms and conditions are in place at this time.
Access
The customer must give ServLabs and their representatives access at the time and date agreed and prepare the property as described when booking the service. If keys are provided they must open and close all locks without any special efforts or skills. Failure to give us access will result in a cancellation/ reschedule fee of £95 for a 1 man team or £190 for a 2 man team (depending on treatment type) (ex VAT).
ServLabs cannot be held responsible for triggering any alarm systems. The customer must provide adequate information on disabling and resetting alarms and locks on the premises.
Customers are required to aid the technician in finding parking if necessary. Permits must be provided to the visiting representative if applicable, all parking costs/ toll charges will be added to the bill and borne by the customer.
Payment
ServLabs accept the following types of payment-
1. Credit/ debit card
2. Cheque payments
Cheques should be made out to “ServLabs” and given directly to the visiting technician/ representative.
3. Invoice- bank transfer/ cheque in the post
(ONLY IF PREVIOUSLY AGREED & CONFIRMED WITH OFFICE)
On successful creation of account with ServLabs we offer payment terms of 7 days to commercial customers.
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Cancellation & Deposit Policy
Deposits are NON-REFUNDABLE.
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All cancellations incur a charge of 50% of the treatment price.
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Making an appointment over the phone or by email is a binding contract between the customer and ServLabs, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Last minute phone calls or emails will not be accepted and cancellation fee of the full amount of the job will apply.
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By booking in over the phone or email you are entering a contract with ServLabs and you waive your rights to a 14 day cooling off period if the work is due to be carried out within the next 14 days.
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Please note our current minimum call out charge is £150+VAT- if we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge of £150+VAT or 50% of the treatment (whichever is higher) is payable.
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If we arrive and you do not require our services, this includes if the problem is not a pest or it has been wrongly identified, this call out charge is payable.
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We understand that at last minute things can change and you may not be able to make the appointment, so we are happy to wave the cancellation charge providing the job is re-booked within 7 days (please note: this does not apply for free of charge follow-up visits. You will be charged cancellation for follow-up visits if we are notified of cancellation later than 24 hours before the booking).
These terms and conditions are binding and ServLabs will invoice cancellation fees if necessary. Failure to pay cancellation fees within 7 days will mean the debt will be passed to our debt recovery specialists, in this case, the third party recovery agents exercise the right to also recover their costs which will increase the charge significantly.
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Cancellation fees apply to the following:
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No show by customer at visit date/time of technician.
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Non-compliance with preparation list as supplied by company.
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Customer cancellation.
Making an appointment over the phone or by email is a binding contract between the customer and ServLabs, in order to cancel you must do so by either email or over the phone with more than 24 hours’ notice. Last minute phone calls or emails will not be accepted and cancellation fee of the full amount of the job will apply.
Emergency jobs must be pre-paid in full or part paid if agreed. The full payment acts as a deposit and the full fee is therefore NON-REFUNDABLE in any case. (Note: Unless for unforeseen circumstances we are a fault for not attending in the allocated day).
Claims
Once a treatment has been carried out there are no grounds for a refund. ServLabs carry out treatments at the customer request. Treatments cannot be ‘un-done’ without significant cost (often more than the treatment itself).
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If a customer has a problem with any of the work JG Pest Control undertake they are politely asked to voice all concerns in an email to – info@ServLabs.co.uk.
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Our policy is to respond within 7 working days.
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If necessary we will investigate all claims and complaints in order to present the best possible rectification. Any damage caused by us will be paid for ONLY if contractors/ materials are ordered through or accepted by ServLabs PRIOR to rectification works.
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Consumers Policy
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 03333 391 816.
Application
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1. These Terms and Conditions will apply to the purchase of the services and goods advertised in our website, catalogues, brochures or other form of advertisement by you (the Customer or you).
2. We are ServLabs a company registered in England and Wales under number --------- whose registered office is -------- . With email address info@ServLabs.co.uk ; telephone number 03333 391 816; (the Supplier or us or we).
3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.
Interpretation
4. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
5. Contract means the legally-binding agreement between you and us for the supply of the Services;
6. Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
7. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
8. Order means the Customer's order for the Services from the Supplier as set out in the Customer's order or in the Customer's written acceptance of the Supplier's quotation ;
9. Services means the services, including any Goods, of the number and description set out in the Order.
Services
10. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement.
11. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
12. All Services are subject to availability.
13. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Customer responsibilities
14. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
15. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.
16. If the works have to be delayed in order for Customer to remedy the above the fee as per clause 26 is payable
Basis of Sale
17. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
18. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay, which must be due to running out of stock or resources, a price or description mistake, inability to obtain your payment or other genuine and fair reason.
19. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier's delivery of the Services to the Customer.
20. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
21. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
Fees and Payment
23. The fees (Fees) for each type of (if applicable) the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.
24. Fees and charges exclude VAT unless stated. VAT is applicable at the current rate on invoice date. If the rate of VAT increases before acceptance of the Order, we will only increase the Fees or charge by the amount of that increase if you agree, otherwise we must reject the Order and promptly inform you of this.
25. You must pay in cash or by submitting your credit or debit card details (credit cards are subject to our current transaction fee [% of total payment]) with your Order and we can take payment immediately or otherwise before delivery of the Services unless previously agreed payment terms.
26. Fee of each schedule start delayed, through customer failure to comply with clause 14 ,with less than 24 hours notice will incur a fee of £250 (ex VAT) or £25 per man per hour whichever is the least.
27. Failure to pay any of our fees without acceptable reason will result in court action.
28. Extra fees maybe incurred if passed to an external company for none payment.
Delivery
29. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement: a. in the case of Services, within a reasonable time; and b. in the case of Goods, without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
30. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
31. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if: a. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
32. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
33. In moments of high demand it may be the case that your job must be rearranged. We will endeavour to complete the job as a priority the next day. If the job cannot be completed the next day for any reason through fault of the company we will provide a discount of 20% and carry out the job within 5 days.
34. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods.
35. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
36. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
37. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
38. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them please see .
39. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
40. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
41. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Conformity and Guarantee
42. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
43. Upon delivery, the Goods will:
a. be of satisfactory quality;
b. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us, expressly or by implication, regardless of whether that is a purpose for which goods of that type are usually supplied (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and
c. conform to their description.
44. It is not a failure to conform if the failure has its origin in your materials.
45. We will supply the Services with reasonable skill and care.
46. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out On our website www.ServLabs.co.uk. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
47. We will provide the following after-sales service: The supplier will provide guarantee period for treatment/ works as per website- www.Servlabs.co.uk.
48. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).
Duration, termination and suspension
49. The Contract continues as long as it takes us to perform the Services.
50. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
a. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
b. is subject to any step towards its bankruptcy or liquidation.
51. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Successors and our sub-contractors
52. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.
Circumstances beyond the control of either party
53. In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other properly as soon as reasonably practicable; and
b. the party's obligations will be extended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer's above rights relating to delivery.
Excluding liability
54. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.
Governing law, jurisdiction and complaints
55. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
56. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
57. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 10 working days.
Withdrawal and cancellation
58. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
59. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 7 days after the Contract was made providing the work has not already started, if you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your expense. Then we must without delay refund to you the price for those Goods and Services which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods or Services.
60. Please not that all refunds, once agreed, will be provided to the customer within 14 working days as per UK Legislation.
Cookie Policy
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Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
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You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
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Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
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They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
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A list of all the cookies used on this website by category is set out below.
Category 1: Strictly Necessary Cookies
These cookies enable services you have specifically asked for.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Examples include:
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Remembering previous actions (e.g. entered text) when navigating back to a page in the same session.
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Managing and passing security tokens to different services within a website to identify the visitor's status (e.g. logged in or not)
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To maintain tokens for the implementation of secure areas of the website
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To route customers to specific versions/applications of a service, such as might be used during a technical migration
These cookies will not be used
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To gather information that could be used for marketing to the user
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To remember customer preferences or user ID's outside a single session (unless the user has requested this function).
For those types of cookies that are strictly necessary, no consent is required.
Category 2: Performance Cookies
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These cookies collect anonymous information on the pages visited
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Examples include:
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Web analytics - where the data collected is limited to the website operator's use only, for managing the performance and design of the site. These cookies can be third-party cookies but the information must be for the exclusive use of the publisher of the website visited.
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Ad response rates - where the data is used exclusively for calculating response rates (click-through rates) to improve the effectiveness of advertising purchased on a site external to the destination website. If the same cookie is used to retarget adverts on a third-party site this would fall outside the performance category (see Category 4)
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Affiliate tracking - where the cookie is used to let affiliates know that a visitor to a site visited a partner site some time later and if that visit resulted in the use or purchase of a product or service, including details of the product and service purchased. Affiliate tracking cookies allow the affiliate to improve the effectiveness of their site. If the same cookie is used to retarget adverts this would fall outside the performance category (see Category 4)
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Error management - Measuring errors presented on a website, typically this will be to support service improvement or complaint management and will generally be closely linked with web analytics.
Testing designs - Testing variations of design, typically using A/B or multivariate testing, to ensure a consistent look and feel is maintained for the user of the site in the current and subsequent sessions.
Category 3: Functionality Cookies
​These cookies remember choices you make to improve your experience
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites a website works.
Examples include:
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Remembering settings a user has applied to a website such as layout, font size, preferences, colours etc.
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Remembering a choice such as not to be asked again to fill in a questionnaire.
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Detecting if a service has already been offered, such as offering a tutorial on future visits to the website.
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Providing information to allow an optional service to function such as offering a live chat session.
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Fulfilling a request by the user such as submitting a comment.
These cookies should not be used to re-target adverts, if they are, they should be placed in category 4 as well.
By using our website you agree that we can place these types of cookies on your device.
Category 4: targeting cookies or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Examples include:
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Cookies placed by advertising networks to collect browsing habits in order to target relevant adverts to the user. The site the user is visiting need not actually be serving adverts, but often this will also be the case
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Cookies placed by advertising networks in conjunction with a service implemented by the website to increase functionality, such as commenting on a blog, adding a site to the user's social network, providing maps or counters of visitors to a site.
This website does not contain targeting or advertising cookies that would require clear informed consent from the user to their use.
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